Late payments can cause some serious bad consequences on your company’s cash flow. Sometimes it can be quite challenging dealing with non-paying customers, especially when it comes to those that claim to know all the laws and regulations in this domain. The best solution to ensure effective credit control of your company is to hire a professional outsourced credit control London company. Considering that there has been an increase in the number of credit controllers, here is a list of must-have skills to look for in your future specialist.
Hard work and dedication
Ensuring that cash comes in on time is not an easy task. It requires a lot of hard work and dedication, which is exactly what you should look for in your future credit controller. Check their background to see if they have maintained their consistency over the years in doing their job.
It is essential for a credit controller to be well organized and to have all tasks set in order at the beginning of the working day. They should have a well-established strategy and methodical approach in order to provide your company with credit control services of top quality.
Great communication skills
It is a must for a specialist in credit control to have good communication skills, whether they have to deal with bad-paying customers or with your company. They have to keep you up to date with the latest news in the credit control process and to offer you detailed reports of it. On the other hand, they also have to clearly state customers the benefits of paying their debts in due time as well as the consequences of non-payment.
Firm, yet fair approach
Another major quality the credit controller you are about to hire should have is related to their approach towards customers. They should be firm and fair at the same time when negotiating, making even the most reluctant customers pay off their debts. They should be assertive and not take no for an answer, ensuring though that this approach will not compromise the relationship between your company and your customers.
Sure, credit controllers have an established strategy they apply most of the times, yet they should still leave room for adaptability when necessary. It may happen sometimes that the strategy they usually use does not work in some situations, so they should be flexible and agree on adjusting it a bit. Working with a flexible credit controller guarantees you success.